cyl8 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by cyl8, an online sports betting and casino platform operating under international licensing. This policy applies to all users who register an account, use the services, or browse the cyl8.com website.

By registering as a cyl8 member, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use cyl8 services.

cyl8 takes full responsibility as the data controller for the personal information you provide to us. Use of the cyl8 platform is restricted to individuals aged 21 and above only.

2. Personal Information We Collect

In the course of its operations, cyl8 collects various categories of personal information from members for legitimate purposes. The information collected includes:

• Identity information — full name, date of birth, identification card number (MyKad) or passport, and nationality
• Contact information — registered email address, mobile phone number, and mailing address
• Account information — username, password in hashed form, and login activity records
• Financial information — details of the payment methods you use including Touch 'n Go eWallet, DuitNow, FPX, and relevant crypto wallet information
• Gaming activity information — betting records, deposits, withdrawals, and transaction history within the cyl8 platform
• Technical information — IP address, browser type, device operating system, and accepted cookie data

We do not store full debit or credit card numbers. All sensitive payment data is handled through payment processors with recognised security standards.

3. Purpose and Legal Basis for Data Processing

cyl8 processes your personal information on several valid legal bases, including to fulfil the service contract, comply with legal obligations, legitimate platform interests, and your voluntarily given consent.

Your personal information is used for the following purposes:

• Verifying your identity during registration and the KYC (Know Your Customer) process as required by applicable international licensing
• Processing deposits, withdrawals, and financial transactions in your cyl8 account
• Providing 24/7 customer service via live chat and email
• Sending account-related information, promotions, and policy updates through your chosen channels
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities
• Complying with licensing, reporting, and audit requirements set by the relevant authorities
• Continuously improving cyl8 platform services, user experience, and features

4. Sharing and Disclosure of Information to Third Parties

cyl8 takes seriously its responsibility to protect member privacy. We do not disclose your personal information to any third parties for their own marketing or financial purposes.

However, in certain situations, cyl8 may share your personal information with:

• Payment service providers and financial transaction processors operating on behalf of cyl8 to process your deposits and withdrawals
• Game software and content providers that have strict data confidentiality agreements with cyl8
• Regulatory authorities, law enforcement, or courts when required by law or a valid court order
• Companies within the same cyl8 group, for legitimate internal operational and administrative purposes
• Professional advisers including lawyers, accountants, and auditors who are bound by confidentiality obligations

All third parties receiving data from cyl8 are subject to data processing agreements that require them to protect your information to a standard equivalent to this policy.

5. Cookies and Tracking Technologies

The cyl8 website uses cookies and similar tracking technologies to improve the user experience, maintain your login session, and analyse overall platform usage patterns.

There are several categories of cookies used:

• Essential cookies — required for basic platform functions such as login session verification and account security
• Performance cookies — collect data on how users interact with the cyl8 website to allow us to improve the platform
• Functional cookies — store user preferences such as language and display settings to provide a more personalised experience

You can manage cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the cyl8 platform.

6. Data Retention Period

cyl8 retains member personal information only for as long as it is needed for the purposes stated in this policy, or as required by applicable law and licensing obligations.

As a general guide, active account data is kept for the duration of your cyl8 membership plus a reasonable period after account closure. Financial transaction data may be retained for a longer period to comply with audit and anti-money laundering requirements.

After the relevant retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

7. Technical and Administrative Security Measures

cyl8 implements a range of technical and administrative security controls to protect personal information from unauthorised access, disclosure, alteration, or destruction.

• Encryption of data in transit using up-to-date SSL/TLS protocols
• Encryption of data at rest for sensitive information such as passwords and payment details
• Role-based access controls for cyl8 personnel, with access granted only according to job requirements
• Continuous monitoring of systems to detect any suspicious activity or intrusion attempts
• Data security awareness training for all staff who handle member personal information
• Clear incident response procedures in the event of a data breach

If a data breach occurs that may affect your rights or freedoms, cyl8 will notify you via your registered email within the timeframe set under the applicable guidelines.

8. Cross-Border Data Transfers

As cyl8 operates internationally, your personal data may be transferred to and stored on servers located outside Malaysia. In such cases, cyl8 ensures that any cross-border data transfer complies with protections that are equivalent to or higher than the standards applicable in Malaysia.

The safeguards we apply for international transfers include approved standard contractual clauses, partner security assessments, and binding data processing agreements.

9. How to Contact cyl8 About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or your rights as a cyl8 member, you may contact our customer service team, which operates 24/7:

• Live Chat: available directly on the cyl8 website at any time, in Malay and English
• Email: [email protected]

Our team is ready to assist you in Malay and English. Privacy rights requests will be acknowledged within a reasonable time and processed according to priority and relevance.

10. Changes and Updates to the Privacy Policy

cyl8 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or service improvements. The effective date shown at the top of this document reflects the latest version.

Any significant changes will be communicated to registered members via email or notifications within the cyl8 platform at least 14 days before they take effect. Continued use of the cyl8 platform after that notice period constitutes your agreement to the latest version of the Privacy Policy.

We encourage you to check this page periodically to stay informed about how we protect your privacy.